HOW TO FILE FOR A RETURN OR EXCHANGE?

"To initiate a return or exchange, kindly email us your order number along with the product name and the original proof of purchase receipt to customer care @maanmehran.com. Our dedicated customer care agent will promptly reach out to assist you. For immediate assistance, feel free to call us at +92 323 4923161 from Monday to Saturday between 10:00 am to 6:00 pm (Pakistan Standard Time). Please note that for the resolution of your case, the purchased item must be returned within 14 days from the date of receiving your order. Thank you for choosing Maan Mehran!"

RETURN PROCEDURE

Returns of any order are entertained only if reported within 48 hours of delivery, with original proof of purchase receipt sent to you via email at the time of purchase. To return any item follow below given steps :

• Gather your items & take a picture of those items as proof to share with our customer care team.
• Locate your receipt that is sent to you via email and contains the original order number. Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
• Initiate a request for return at MAANMEHRAN’s website by providing your order details that match with your name, email address, and phone number with your reason for return and proof of your claim for return such as pictures, videos, etc.
• The customer care team will look into your request and will contact you if it finds your request genuine and eligible for return.
• Reship it back to us by any courier service if the customer support team agrees with your case.
• After reviewing the nature of the complaint, we may offer you an exchange or store credit of less or equal value with a validity date of the credit.
• In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping and/or stitching cost.
• In case your claim for return is rejected by customer care, you’ll be notified within 5 business days.

NOTE:

• We are only responsible for returns once it reaches our warehouse.
• Please note returns are catered only if returned products are sent through courier services.
• Upon successful return, we offer the flexibility for all items to be exchanged for alternative merchandise or credited to your online store account. Should you encounter a faulty or incorrectly delivered product, MaanMehran.com abides by a structured protocol: starting with repair, moving to replacement, and ultimately providing store credit if the item cannot be rectified or substituted. Your satisfaction remains our utmost priority.

Timeline for Refund against a returned item: 14 days to 45 days

ELIGIBILITY CRITERIA FOR A RETURN

• If your item arrived in defective / damaged or incorrect/incomplete condition, a refund against return will be issued.
• Incorrect product has been delivered.
• The product received is incomplete.

NON ELIGIBILITY CRITERIA FOR A RETURN

• Return if the item is "No longer needed" or "Changed my mind" or "no technical reason but just want to cancel the order" or "you do not like the product after opening the package'* any other reasons listed apart from the ones listed in 'Eligibility'.
• Any orders where a customer has been given a special discount as a favor can not be returned.
• MAAN MEHRAN does not cater to returns reported after the first 48 hours of delivery.
• If a product is returned to MAAN MEHRAN Warehouse in an inadequate condition or if the product is tempered, damaged or the care instructions have been violated, we reserve the right to send it back to you or refuse to issue the refund.

EXCHANGE PROCEDURE

At MAAN MEHRAN, we uphold a standard of excellence in our service. While we strive for your complete satisfaction with your order, please note that under normal circumstances, we do not facilitate returns or exchanges. However, we do provide Conditional Exchanges if you face quality issues with the product.

Should you encounter any quality concerns, MAAN MEHRAN encourages you to initiate an exchange request within 48 hours of order confirmation/delivery. To proceed with an exchange application, please follow the steps outlined below:

• Contact our customer care via WhatsApp number, or Email ID provided on the website.
• Share the link of the outfit that you want to exchange your previous outfit with our customer care team.
• Confirm your exchange by providing desired size guidelines or customizations.
• You will receive exchange confirmation within the next 24 to 48 hours.

NON ELIGIBILITY CRITERIA FOR AN EXCHANGE

• MAANMEHRAN holds the right to not amend/ edit orders after 48 hours of purchase confirmation.
• Items ordered on sale are not entertained for exchange or return.

PLEASE NOTE

MAAN MEHRAN will not cater exchange for any product that has been washed, dried, damaged or stained in any way. This includes items that have been dried or damaged in the dryer.
MAAN MEHRAN is not responsible for bleeding, damage of print, or fading of colors due to washing and ironing.

FOR ASSISTANCE

CALL: +92 3234923161 |  EMAIL: maanmehranofficial@gmail.com